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Terms and Conditions

General

At AstroVed, we take online privacy and security concerns seriously. At the same time, we are continuously working to make your AstroVed experience an entertaining, pleasant, and satisfying one. To accomplish these goals, we need to obtain some information from you when you use our site. This privacy policy will tell you how and when we collect information through our website and how this information will be used.

All personal credit information entered is protected through the use of Secure Server technology. This ensures that personal information such as credit card information cannot be read, intercepted, or hacked as the information travels over the Internet. Therefore, we feel you can have complete confidence in the security of your transactions while shopping with AstroVed.

GLOSSARY

Data controller (organization) means “the natural or legal person, public authority, agency or another body which, alone or jointly with others, determines the purposes and means of the processing of personal data.”

Data subject (individual) means an identifiable natural person “who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier.”

Personal data means “any information relating to an identified or identifiable natural person (‘data subject’).” The Regulation states this also includes online identifiers such as IP addresses and cookies.

Data processor (service providers) “a person, public authority, agency or another body which processes personal data on behalf of the controller.” An example is a Cloud provider that offers data storage.

AstroVed complies with all six general principles when processing personal data. The personal data shall be:

  • Processed lawfully, fairly, and transparently
  • Collected only for specific legitimate purposes
  • Adequate, relevant, and limited to what is necessary
  • Stored only as long as is necessary
  • Must be accurate and kept up to date
  • Ensure appropriate security, integrity, and confidentiality

Additional Protection for Children

Consent from a child concerning online services is only valid if authorized by a parent. A child is someone below the age of 16; Within the Data Protection Bill, the UK Government is reducing the age to 13.

Part I. Information Collection and Security

AstroVed.com collects information for internal use within the AstroVed business only. We will not sell, rent, or disclose any information related to you to any company outside AstroVed for such company’s own marketing or other commercial use, without obtaining your permission.

We collect personal information from you through our web site only when you:

  • Register a New Account
  • Add sub-users to your membership account
  • Purchase a service, product, program or solution
  • Sign up for our newsletter
  • Access our online content (Text, audio, and Video)
  • Request information or send an email using our online Contact Form.

Astroved collects personal information on our web site submitted by registered Members (users) with consent. Such information may include:

  • First Name
  • Last Name
  • Gender
  • Birth Details (Date of Birth, Time of Birth, Place of Birth, City and Country of Birth)
  • Current Location (City and Country of Birth)
  • Credit / Debit card Information (in encryption Mode)
  • Billing Address
  • Shipping Address
  • Phone Number and Skype ID
  • Email Address
  • Purchase Information (Products purchased, the amount spent and order date)

Other information may include; user-submitted news and events, uploaded photos, profiles, private messages, and blog posts. The information is collected by the voluntary submittal of such by registered Members (users).

Your user id and password will ensure that you are the only one who can access the account. However, it remains your responsibility to ensure no unauthorized access to your account. It is also your responsibility to ensure that no minor can access your account.

We will use your email address to fulfill your requests for items such as general information, reports, and newsletters. We will use your gender, birth, and current location information to provide you with the astrological reports and services you request. We require credit card information to complete your order through globally accepted Payment gateways.

Adding Users Under Your Membership

For our members, AstroVed allows you to run reports on additional users you are interested in viewing astrological data for. AstroVed will let you run reports on all your additional users. In order to do this, we need to collect their 1) name, 2) birth/gender information, 3) and current location information. All of this information will be used for reporting and service delivery purposes only.

AstroVed websites employ the use of “cookies.” A cookie is a small text file that our web server places on a user’s computer hard drive to be a unique identifier. Cookies enable Astroved to track usage patterns and deliver customized content and offer Services, Products, and Solutions to our Members (users).

Our cookies do not collect personally identifiable information.

Astroved does not divulge any personally identifiable information about registered Members (users) or Astroved members to outside parties for any reason (with the exception of a request made for such information [which is legally warranted and presented in person] by an official law enforcement official or agency).

Part II. Information Usage

The information collected by AstroVed is used for our websites only. Registered Members (users) may receive additional announcements from us about site news, events, Service, Product and Program Offerings, private messages, uploaded photos, blog posts, and website updates. Out of respect for the privacy of our registered Members (users), we present the option not to receive these types of communications.

We do offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.

Because our websites also offer user-submitted posts and comments, please be advised that information posted in these venues becomes public knowledge with the submittal of any information or images contained therein.

We reserve the right to update our website privacy policy without notice. We reserve the right to remove user-submitted information or images without user consent or notice meeting any legal purposes. We also reserve the right to add or remove site features without notice.

Part III. Access to Information

At AstroVed, we are committed to creating high-quality services, and we are interested in building long-lasting relationships with our customers. Relationships are built on trust, so if you ever question what data has been collected or you may want to change the personal information you may do so by accessing your online account anytime if you have registered with us.

We empower individuals (our Members) and give them control over their personal data.

These include the ability to access their own personal data, require rectification of inaccurate data, object to direct marketing, and challenge automated decisions about them; it also confers significant additional new rights for individuals.

Right to be Forgotten

Individuals have a new right to require the data controller to erase all personal data held about them in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected. There are a number of exemptions to this right, for example, concerning freedom of expression and compliance with legal obligations.

Right to Data Portability

This is a new concept under the GDPR and allows Individuals to obtain and reuse their personal data for their own purposes across different services. The personal data must be made available in a structured, commonly used, and machine-readable format.

Registered users who wish to delete their information from our database are always welcome to notify us by email to privacy@astroved.com aat our dedicated Privacy help center from the Astroved website, where our team will be more than happy to assist you.

*If at any point you do not wish to receive further emails from us, you can just unsubscribe using the link at the bottom of every email.

We apply the principles of data protection by design and by default.

Part IV. Problem Resolution

Data Breach Notification

Appropriate protective measures – essentially encryption – are in place to eliminate danger to data subjects. It is mandatory for us to report any data breach to our supervisory authority and Data Subjects within 72 hours of becoming aware of it.

If problems arise from your use of this website, please feel free to email Astroved. At privacy@astroved.com

Cookies Policy

What is Cookie, and why do we use Cookies?

  • On our website, we are using ‘cookies’ to collect information about the users visiting the website. Cookies are small information files saved in your browser when you visit a site. These cookies help us to give better user experience throughout the website
  • Cookies are used by our website to provide you with a more personal and customized experience on our website. The information that is collected via cookies is used to make the website experience more personal and relevant to your needs.
  • The primary main use of cookies is to give you a customized experience of the website and for the smooth user flow when using our website
  • When a user browses our website, we are likely to store some of the information in the form of cookies on your computers. Our website uses cookies created with this purpose to deliver our services and to show you relevant services and products. It gives you an improved and personalized usage of the content and provides you the content that is relevant to your interest in all your future visits to our website.

How to manage your Cookies?

For more information about this, please check this link https://bit.ly/2i0QbSd

REFUND AND CANCELLATION POLICY

Order Cancellation

How do I cancel an order?

AstroVed believes in complete customer satisfaction and transparency in order cancellation process. To satisfy our customers’ needs, we have a very liberal “Return Policy” on purchases made from our website. In an unlikely event of the customer expressing dissatisfaction with the authenticity or quality of the products purchased from us, we will initiate the refund of the value of the product. However, please note that:

  • The purchased product should be returned to us within a week of delivery at customer’s own expense
  • Any FREE GIFTS provided along with the original purchase of the product will also have to be returned
  • AstroVed will not reimburse the shipping charges
  • Refunds are always issued to the original payment method or account of payment from which AstroVed received payment for the product being refunded

Online Cancellation Details

The customer cannot initiate online cancellation from their order log and is recommended to contact the CRM team for taking in any cancellation request or for any cancellation related questions/clarifications.

How long will it take to process my cancellation request?

If the customer requests for cancellation of item(s), please allow for a minimum of 1-2 business days to process the request and 3-4 days to initiate the refund. An email will be sent notifying the customer of the status thereon, and the refund will be processed soon after we receive back the canceled item(s) in good shape. However, if the customer opts for having the money transferred back to the bank account, the process would entail a period of 7-10 business days for the refund to be realized, after receiving the returned item(s).

Can I cancel a part of the order?

No. Customer cannot cancel a part of the order.

Whom should a customer contact to get the money transferred through bank account for the cancelled product?

Please send in a mail to support@astroved.com etailing your bank account information. Beneficiary name, Account Number, Bank Branch, IFSC code and your mobile number to facilitate speedy action.

How do I return an item purchased on AstroVed?

AstroVed has created a simple refund policy keeping our customer’s best interests in mind. Please note that the customer, however, has to send the product back in its original condition without any damage, at his/her own cost through courier. AstroVed will under no circumstances be liable for a refund if the product is found tampered, damaged, or defective in any way when received by us. *Products customized as per the customer’s requirements will not be exchanged or refunded under any circumstances.

Refund for Products

How will I get my Money Back if I have paid via COD?

Please call us on our helpline number Toll-Free 1800 102 9098 (India Only) to speak to our customer support executive or email us at support@astroved.com . Once your request is registered from our end, and we have received the product back from you, we shall transfer the money to your bank account via NEFT.

To initiate bank transfer, we would need you to provide the following bank details to support@astroved.com

  • Beneficiary name
  • Account Number
  • Bank Name
  • Bank Branch
  • IFSC code
  • mobile number

*Products customized as per the customer’s requirements will not be exchanged or refunded under any circumstances.

How will I get my money back if I have paid by via Debit Card?

You can call us on our helpline number to speak to our customer support executive or email us at support@astroved.com along with your bank account details as stated above. After receiving the product in its original state, we will refund the money in your bank account.

*Products customized as per the customer’s requirements will not be exchanged or refunded under any circumstances.

How will I get my money if I have paid via Credit Card?

You can call us on our helpline number to speak to our customer support executive or email us at support@astroved.com. Once your request is registered from our end and received the product back from you in its original condition, we shall credit the amount to back to the same Credit Card which was used to purchase the product.

*Products customized as per the customer’s requirements will not be exchanged or refunded under any circumstances.

Refund Procedure for Homas/Poojas

All homas (Fire labs) and Poojas performed by AstroVed on behalf of the customer is performed following the Vedic procedures strictly by priests who have initiations in performing the rituals. If any of our customer name/birth star has been missed out by mistake while performing Group Homas/Poojas, during special the event, that particular name can be accommodated in another Fire Lab/Pooja. Failing which, the customer can request for refund of the amount if he/she so wishes.

Rescheduling Individual Homa

Please note that in case of rescheduling request for the individual Homa/Pooja, the customer has to inform the CRM team requesting the reschedule at least before 48 hours before the scheduled time for us to stop the preparations. This way, necessary arrangements can be made for rescheduling the homa/Pooja.

Further updates on the date and time of the rescheduled homa will be communicated through email to the customer.

Security Policy

Protecting your information is one of AstroVed’s highest priorities. When you sign up for a membership or make purchases at AstroVed, all personal credit information entered is protected through the use of Secure Server technology. This ensures that personal information such as credit card information cannot be read, intercepted, or hacked as the information travels over the Internet.

Therefore, we feel you can have complete confidence in the security of your transactions while shopping with AstroVed.

SHIPMENT POLICY

At AstroVed, we strive to promptly ship products and prasad and ensure the products ordered reach you on time. Below is the shipping policy of AstroVed, which depends on Indian government shipping policies.

AstroVed’s Mode of Shipping Products and Prasad

We offer our members domestic (within India) and international shipping options. We ensure the product or the prasad of the service reaches our members on time via standard or express shipping options for domestic and international shipping. However, the shipping methods may be unavailable for specific countries and products being shipped due to international shipping policy.

AstroVed’s Shipping Time

For products, domestic shipping starts from Chennai, Tamil Nadu, after 7 working days from the order date, including the energization process. Once dispatched, the delivery time is estimated to be 7 working days. For international shipping, we start the shipment 7 working days from the order date, including the product’s energization. The estimated delivery time is between 3 to 4 weeks, based on the destination.

Similarly, for Special services, the domestic shipment of Prasad/Product starts from Chennai, Tamil Nadu, 7 working days after the entire set of rituals in the package has been completed. Processing time may be slightly longer depending on receiving the Prasad from sacred Powerspots during large special events or promotional periods. We appreciate your patience and understanding.

The estimated shipping time depends on the shipping method selected and the destination. Kindly note that from the date of shipping, the delivery of Product/Prasad takes 7 working days for domestic shipment (within India) and 3 to 4 weeks for international shipping.

These are approximate estimates, and actual delivery time may vary due to customs delays or unforeseen circumstances.

Shipping Costs

AstroVed calculates its shipping cost based on the product size (dimension), product weight, and destination. The product shipping charges will be displayed at the checkout before you place the order. When the product is part of a package, and our member is entitled to receive the Prasad for the services included in the package or for eligible Homas, we offer free shipping, which will be mentioned on our website.

AstroVed offers international shipping, and we are not responsible for any delays or additional fees/duties/taxes incurred during the customs clearance process.

Order Tracking

You can log in to your AstroVed account and go to My Orders. Once your order is shipped, a tracking number to track your package can be seen against your order. The tracking information updated on the website depends on the information the shipping carrier shares. So, please be patient. Once you get your tracking number, please visit the official website of India Post and enter your tracking number to track your shipment.

Lost or Damaged Shipments

Please get in touch with our Customer Support team via email (support@astroved.com) in case of your product package arrives damaged within 2 working days from the date of receipt of the product or lost. We will initiate an investigation and work with the shipping carrier to resolve the issue. We may require relevant documentation, such as photographs/product opening video or a damaged goods report, to process your claim efficiently.

Customer Support

on’t hesitate to get in touch with our customer support team if you have any questions or need assistance regarding your shipment. You can reach us by email at support@astroved.com or our helpline Toll-Free number 1800 102 9098 (India Only) to speak to our customer support executive. We are available 6 days a week (Monday to Saturday) from 9:30 am to 6:30 pm IST to address your queries.

Policy Updates

Please note that this shipping policy is subject to change without prior notice. Any modifications or updates to AstroVed’s shipping policy will be communicated to our members through our website or email.

For more information about this, please check this link https://www.astroved.com/corporate-info/return-refund-policy 

Disclaimer

Confidentiality Disclaimer

AstroVed guarantees complete confidentiality in regards to the details of members’ horoscopes and identities. AstroVed will only use the information revealed in a member’s horoscope to communicate predictive results directly to that member.

Email Disclaimer

AstroVed does not sell or transfer email information to any entity or persons. Upon becoming a member of AstroVed, AstroVed will send you one newsletter announcement containing Vedic Astrology insights and AstroVed specials. You may unsubscribe from this free publication at any time. Unsubscribe requests usually go into effect within 48 hours of the request.

Product Liability Disclaimer

While AstroVed uses reasonable efforts to include accurate and up to date information, AstroVed makes no guarantees or representations regarding the accuracy or significance of any aspect of the astrological horoscope and predictive advice imparted. AstroVed cannot be held responsible for any interpretation, action, or use that may be made as a result of the information given. In no event shall AstroVed, its employees, agents, suppliers, or contractors be liable for damages of any kind, including without limitation any compensatory, incidental, direct, indirect, special, punitive or consequential damages, loss of use, loss of data, loss of income or profit, damage to property, claims of third parties, or any other kind of losses arising out of or in connection to the AstroVed website.

The horoscope and predictive advice received by members should not be used as a substitution for the advice, programs, or treatment that would typically be obtained from a licensed professional, such as a lawyer, doctor, psychiatrist, or a financial adviser. AstroVed will not be held responsible for any claims regarding negative results following the undertaking of astrological remedies (gemstones, mantras, temple rituals, Homas) by members.

AstroVed does not carry on or purport to carry on the treatment of any specific disease, disorder, or ailment, nor does AstroVed promise to medically alleviate any particular physical condition or address any specific physical condition, or the lack thereof. By using this website, you acknowledge that you are not using the services of AstroVed for the cure or redressal of any specific disease, disorder, ailment, or physical condition.

Copyright Disclaimer

All images, text, graphics, audios, videos, streaming videos are the property of AstroVed, including the look and feel of the AstroVed.com website. All of these are under copyright. None of the above may be resold, redistributed, or republished without prior written permission from AstroVed.

Images

All celebrity photo images on this site are believed to be public domain, they are gathered from all over the internet, and there is no copyright on these pictures as far as we are concerned. If there is a picture on this site that has copyright, then the owner can email us at info@astroved.com, and we will remove the image from this site. None of the persons on this site have authorized their presence here. This site is not associated with them or their companies in any way. All trademarks belong to their respective owners.