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At AstroVed, we strive to promptly ship products and prasad and ensure the products ordered reach you on time. Below is the shipping policy of AstroVed, which depends on Indian government shipping policies.
AstroVed’s Mode of Shipping Products and Prasad
We offer our members domestic (within India) and international shipping options. We ensure the product or the prasad of the service reaches our members on time via standard or express shipping options for domestic and international shipping. However, the shipping methods may be unavailable for specific countries and products being shipped due to international shipping policy.
AstroVed’s Shipping Time
For products, domestic shipping starts from Chennai, Tamil Nadu, after 7 working days from the order date, including the energization process. Once dispatched, the delivery time is estimated to be 7 working days. For international shipping, we start the shipment 7 working days from the order date, including the product’s energization. The estimated delivery time is between 3 to 4 weeks, based on the destination.
Similarly, for Special services, the domestic shipment of Prasad/Product starts from Chennai, Tamil Nadu, 7 working days after the entire set of rituals in the package has been completed. Processing time may be slightly longer depending on receiving the Prasad from sacred Powerspots during large special events or promotional periods. We appreciate your patience and understanding.
The estimated shipping time depends on the shipping method selected and the destination. Kindly note that from the date of shipping, the delivery of Product/Prasad takes 7 working days for domestic shipment (within India) and 3 to 4 weeks for international shipping.
These are approximate estimates, and actual delivery time may vary due to customs delays or unforeseen circumstances.
Shipping Costs
AstroVed calculates its shipping cost based on the product size (dimension), product weight, and destination. The product shipping charges will be displayed at the checkout before you place the order. When the product is part of a package, and our member is entitled to receive the Prasad for the services included in the package or for eligible Homas, we offer free shipping, which will be mentioned on our website.
AstroVed offers international shipping, and we are not responsible for any delays or additional fees/duties/taxes incurred during the customs clearance process.
Order Tracking
You can log in to your AstroVed account and go to My Orders. Once your order is shipped, a tracking number to track your package can be seen against your order. The tracking information updated on the website depends on the information the shipping carrier shares. So, please be patient. Once you get your tracking number, please visit the official website of India Post and enter your tracking number to track your shipment.
Lost or Damaged Shipments
Please get in touch with our Customer Support team via email (support@astroved.com) in case of your product package arrives damaged within 2 working days from the date of receipt of the product or lost. We will initiate an investigation and work with the shipping carrier to resolve the issue. We may require relevant documentation, such as photographs/product opening video or a damaged goods report, to process your claim efficiently.
Customer Support
on’t hesitate to get in touch with our customer support team if you have any questions or need assistance regarding your shipment. You can reach us by email at support@astroved.com or our helpline Toll-Free number 1800 102 9098 (India Only) to speak to our customer support executive. We are available 6 days a week (Monday to Saturday) from 9:30 am to 6:30 pm IST to address your queries.
Policy Updates
Please note that this shipping policy is subject to change without prior notice. Any modifications or updates to AstroVed’s shipping policy will be communicated to our members through our website or email.
For more information about this, please check this link https://www.astroved.com/corporate-info/return-refund-policy
