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How do I cancel an order?
AstroVed believes in complete customer satisfaction and transparency in order cancellation process. To satisfy our customers’ needs, we have a very liberal “Return Policy” on purchases made from our website. In an unlikely event of the customer expressing dissatisfaction with the authenticity or quality of the products purchased from us, we will initiate the refund of the value of the product. However, please note that:
Online Cancellation Details
The customer cannot initiate online cancellation from their order log and is recommended to contact the CRM team for taking in any cancellation request or for any cancellation related questions/clarifications.
How long will it take to process my cancellation request?
If the customer requests for cancellation of item(s), please allow for a minimum of 1-2 business days to process the request and 3-4 days to initiate the refund. An email will be sent notifying the customer of the status thereon, and the refund will be processed soon after we receive back the canceled item(s) in good shape. However, if the customer opts for having the money transferred back to the bank account, the process would entail a period of 7-10 business days for the refund to be realized, after receiving the returned item(s).
Can I cancel a part of the order?
No. Customer cannot cancel a part of the order.
Whom should a customer contact to get the money transferred through bank account for the cancelled product?
Please send in a mail to support@astroved.com etailing your bank account information. Beneficiary name, Account Number, Bank Branch, IFSC code and your mobile number to facilitate speedy action.
How do I return an item purchased on AstroVed?
AstroVed has created a simple refund policy keeping our customer’s best interests in mind. Please note that the customer, however, has to send the product back in its original condition without any damage, at his/her own cost through courier. AstroVed will under no circumstances be liable for a refund if the product is found tampered, damaged, or defective in any way when received by us. *Products customized as per the customer’s requirements will not be exchanged or refunded under any circumstances.
How will I get my Money Back if I have paid via COD?
Please call us on our helpline number Toll-Free 1800 102 9098 (India Only) to speak to our customer support executive or email us at support@astroved.com . Once your request is registered from our end, and we have received the product back from you, we shall transfer the money to your bank account via NEFT.
To initiate bank transfer, we would need you to provide the following bank details to support@astroved.com
*Products customized as per the customer’s requirements will not be exchanged or refunded under any circumstances.
How will I get my money back if I have paid by via Debit Card?
You can call us on our helpline number to speak to our customer support executive or email us at support@astroved.com along with your bank account details as stated above. After receiving the product in its original state, we will refund the money in your bank account.
*Products customized as per the customer’s requirements will not be exchanged or refunded under any circumstances.
How will I get my money if I have paid via Credit Card?
You can call us on our helpline number to speak to our customer support executive or email us at support@astroved.com. Once your request is registered from our end and received the product back from you in its original condition, we shall credit the amount to back to the same Credit Card which was used to purchase the product.
*Products customized as per the customer’s requirements will not be exchanged or refunded under any circumstances.
Refund Procedure for Homas/Poojas
All homas (Fire labs) and Poojas performed by AstroVed on behalf of the customer is performed following the Vedic procedures strictly by priests who have initiations in performing the rituals. If any of our customer name/birth star has been missed out by mistake while performing Group Homas/Poojas, during special the event, that particular name can be accommodated in another Fire Lab/Pooja. Failing which, the customer can request for refund of the amount if he/she so wishes.
Rescheduling Individual Homa
Please note that in case of rescheduling request for the individual Homa/Pooja, the customer has to inform the CRM team requesting the reschedule at least before 48 hours before the scheduled time for us to stop the preparations. This way, necessary arrangements can be made for rescheduling the homa/Pooja.
Further updates on the date and time of the rescheduled homa will be communicated through email to the customer.
Disclaimer Ver 2.0 Dated 25th May 2018
