2I am already a member of AstroVed. Can I use my AstroVed account details to login?
Yes. You can use your AstroVed account details to sign in to Astro Speaks. You can also log in with your OpenID by using your existing Google, Yahoo, or Facebook IDs.
3 How can I talk to an astrologer through Astro Speaks?
After your sign-up/sign-in with Astro Speaks, you need to recharge your AstroVed Wallet with a sufficient amount. Once your wallet account balance reflects the current balance, confirm your mobile number or change the mobile number and proceed to click on the "Call" button. Upon clicking the call button, you will receive a call from your chosen astrologer to the mobile number confirmed earlier.
4Are the astrologers on Astro Speaks verified?
Yes. We have a standard verification procedure to choose the astrologers on the panel.
The astrologers are interviewed by our in-house Astrology team to get their profiles listed on Astro Speaks.
5 What does the “Certified” badge on particular astrologer profiles signify?
The “Certified” badge denotes the in-house astrologers from AstroVed.
6 How do I recharge my AstroVed Wallet?
You can recharge your AstroVed Wallet by clicking on the Wallet icon on the top right side of the Astro Speaks page. We accept payment by all major credit/debit cards.
7 What is the minimum amount to recharge my AstroVed Wallet to talk to an astrologer?
Your AstroVed Wallet must have a minimum balance to pay for at least 5 minutes of your preferred astrologer consultation charges.
8 How will I be charged for my call?
Your phone consultation is charged per minute, and the charge will be deducted from your AstroVed Wallet as you speak to an astrologer.
9 I recharged my AstroVed Wallet with Rs. 1000. I spoke for 30 minutes. How will I know the charged amount for the call and remaining balance in my Wallet?
Your call charges may vary depending upon the fee of your chosen astrologer. You will receive an email with your call summary, the amount deducted, and existing balance in your AstroVed Wallet.
You can also check your remaining balance anytime in your AstroVed Wallet by clicking on the Wallet icon on Astro Speaks page.
10 What happens to the remaining balance in my AstroVed Wallet?
You can use it anytime for your future calls to talk with astrologers on Astro Speaks.
11 What should I do if my call gets disconnected during the conversation?
Do not worry. It could be due to network issue or insufficient balance in your AstroVed Wallet. You can call the same astrologer once your network resumes, provided he/she is available to take the call.
In case of insufficient balance, you will receive a beep sound during the call, two minutes before your balance runs out.
12 My call got disconnected due to insufficient balance. I recharged my Wallet
but not able to speak to the same astrologer again. What should I do?
Your preferred astrologer could be busy with another call or is not available to answer your call immediately.
You can wait for some time to speak to the same astrologer, or you can choose any other astrologer from our panel.
13 My call got connected, but I was not able to hear the astrologer for a few minutes. How will my call duration be counted?
The disturbance in the call could be due to any network issue. Your call charges will be calculated with the call duration upon connecting with the astrologer.
Your first minute of the call is free, and you will be charged for the remaining duration of the call based on the astrologer’s fee.
14 What if the astrologer I choose to speak is offline?
You can wait for some time for your preferred astrologer to come online to make a call. Else, you can choose to speak to any other astrologer on the panel.
15 Can I use my AstroVed Wallet balance for any service/product from AstroVed?
Yes. You can use your AstroVed Wallet amount to purchase any service/product available on AstroVed.
16 Will my conversation with the astrologer be recorded?
Yes. Your conversation with the astrologer will be saved to our server
for quality and audit purposes. However, we assure you that it will be maintained confidential.
17 In which case can I apply for refund from Astro Speaks?
If you are not satisfied with the astrologer consultation,
you can apply for a refund. We will analyze the issue with the recorded conversation;
if the situation is in your favor, the refund will be provided.
18 In which time after the consultation can I apply for a refund?
You can apply for a refund within 24 hours of your phone consultation.
19 How much time will it take to receive the refund amount?
The refund amount will be credited instantly after the procedure is completed.
20 Is the refund money credited to my bank account or AstroVed Wallet?
The refund amount will be credited to your AstroVed Wallet.
