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technical problems

Technical Problems

Frequently Asked Questions – Using AstroVed

Have trouble viewing the Chart Report?
  • You will have to enable Java/JavaScript in your Browser. click here to install Java in your system. When you have finished with installing, be sure to restart your browser.
What are cookies?

A cookie is a “text-only” string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this website-session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

How to Enable Cookies in your Browser?
  • Minimum Browser requirement to view AstroVed
  • Enable Java/JavaScript in your Browser
  • Enable Cookies in your Browser
  • Internet Explorer 7 (Windows)
  • Open your browser;select “Internet Options”,from the Tools menu at the top.
  • Click on the “Sites” button for web sites
  • Enter “the web site address that you wish to provide permissions to into the “Address of website:” field
  • Next click on the “Allow” button
  • Click on the OK to close the “Per Site Privacy Options” window
  • Next click on the “Advanced” button
  • If “Override automatic cookie handling” is checked, make sure “Accept” is selected for both “First-party cookies” and “Third-party cookies”
  • Now click on the “OK” to close the “Advanced Privacy Options” window
  • Finally click on the “OK” to close the “Internet Options” window
How to Enable Cookies in Internet Explorer 8 (Windows)?
  • Click “Tools”
  • Select “Internet Options”
  • Click “Privacy”
  • Move the slider to a setting desired. Options range from Block All Cookies to IE8 to Accept All Cookies. There are also options under Advanced
How to Enable Cookies in Firefox 3.0 (Windows)?
  • Go to the “Tools” menu
  • Select “Options”
  • Select the “Privacy” icon in the left panel.
  • Check the box corresponding to “Allow sites to set cookies”
  • Click “OK” to save changes
How to Enable Cookies in Safari 4.0 (Windows)?
  • From the “Safari” menu, Click “Edit”, click Preferences
  • From the Security dialog box, from Accept Cookies, click to select “Always”
  • Click “Close”
What is the minimum browser requirement to view AstroVed.Com?
  • Internet Explorer 7 & above
  • Mozilla Firefox 3.0 & above
  • Safari 4.0 & above
How to Enable Java and Java Script on your browser?

a. How to Enable Java in Microsoft Internet Explorer (Windows)

  • Click on “Tools” in the menu bar of Internet Explorer to expand the tools menu, then click on “Internet Options”
  • Click on “Advanced” to switch to the advanced options tab
  • Scroll down until you see “Java (Sun),” and check the box for “enable JRE” as shown in the picture
  • Click “OK” to save this change, and close the options menu
  • Restart your browser for the changes to take effect

b. How to Enable Java Script in Microsoft Internet Explorer (Windows)

  • Open your browser
  • Click on “Tools” button (it is located in the upper right part of the screen)
  • Select “Internet Options”
  • Click on “Security tab”
  • Click on “Custom Level”
  • Scroll down until you see section labeled “Active Scripting”
  • Select “Enable”
  • Click “OK” to save changes
  • Confirm “Yes” and click “OK”
  • Close and “restart” the browser

c. How to Enable Microsoft Internet Explorer (Macintosh)

  • Click the Edit menu, and then click Preferences
  • Click the Java category
  • Click to check (turn on) the Enable Java option
  • Click the Web Content category
  • In the Active Content area, click to check (turn on) Enable scripting for JavaScript support
  • Click OK to close the Internet Options window